Senior Scrum Master – Agile Delivery Manager
Remote
Permanent
About HF
People. Not just lawyers
We’re not your typical law firm – we’re people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients’ needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law.
We are looking for an experienced and delivery-focused Senior Scrum Master / Agile Delivery Manager to lead a multidisciplinary Agile team delivering change across the Clio Operate platform.
This is not a traditional Scrum Master role focused solely on facilitating Agile ceremonies. We need someone who will take real accountability for delivery, creating an environment where the team can perform effectively while ensuring commitments, risks, dependencies and blockers are actively managed.
You will be expected to understand what the team has committed to, whether delivery is on track and, critically, why it is not progressing when expected. You will challenge constructively, remove obstacles, drive issues through to resolution and escalate where intervention is required.
The successful candidate will combine strong Scrum Master capabilities with many of the responsibilities of an Agile Delivery Manager, providing the leadership, structure, transparency and momentum needed to help the team consistently get things done.
What you’ll be doing
• Take accountability for the team's delivery against agreed Sprint, PI and wider programme commitments.
• Maintain a clear understanding of delivery progress, priorities, dependencies, risks and blockers.
• Identify when delivery is falling behind and proactively establish the underlying cause.
• Constructively challenge the team where progress, ownership or pace is below expectations.
• Drive blockers and impediments through to resolution rather than simply recording or reporting them.
• Escalate issues quickly and appropriately where resolution sits outside the team's control.
• Work closely with Product Owners, engineering, testing, business SMEs and other delivery teams to resolve cross-team dependencies.
• Maintain a strong focus on outcomes and completed work, not simply activity or ceremony.
Agile & Scrum Leadership
• Lead and continuously improve the team's Agile delivery practices.
• Facilitate effective Sprint Planning, Daily Scrums, Refinement, Sprint Reviews and Retrospectives.
• Ensure Sprint Goals are meaningful, understood and actively managed throughout the Sprint.
• Lead effective PI Planning and delivery against committed PI Objectives.
• Drive high standards around Definition of Ready, Definition of Done, estimation, capacity planning and backlog readiness.
• Use retrospectives and delivery data to identify improvements and ensure agreed actions translate into measurable change.
• Promote accountability and ownership within the team rather becoming the team's task manager.
Delivery Management
• Maintain a clear delivery plan and understand whether upcoming milestones and commitments
• remain achievable.
• Proactively manage risks, issues, assumptions, dependencies and delivery constraints.
• Coordinate dependencies across teams and workstreams.
• Ensure emerging delivery risks are identified early rather than becoming last-minute surprises.
• Work with the Product Owner to ensure the team has sufficient prioritised, refined and delivery-ready work.
• Balance Agile principles with the practical realities of delivery within a complex enterprise programme.
Metrics, Reporting & Governance
• Own accurate and transparent reporting of team delivery performance.
• Use delivery metrics to understand performance and support evidence-based conclusions.
• Translate detailed delivery information into clear executive messages covering progress, confidence, risks, impact and required decisions.
• Ensure reporting provides an honest view of delivery health rather than simply reporting that activity is taking place.
What do I need?
• Significant experience as a Scrum Master and/or Delivery Manager within technology environments.
• Strong practical knowledge of Scrum, Agile and preferably SAFe.
• Experience leading multidisciplinary teams including developers, testers, analysts, platform specialists and Product Owners.
• An understanding of software delivery and the SDLC.
• Experience managing delivery risks, dependencies, blockers and competing priorities.
• Strong delivery reporting and analytical capability.
• Experience using Jira or comparable Agile delivery tooling.
• The ability to interpret delivery metrics and turn data into meaningful management insight.
• Experience producing reporting for senior leadership and governance boards.
• Strong stakeholder management and communication skills.
Experience working with Clio Operate or comparable enterprise case-management/workflow platforms would be highly advantageous.
What Success Looks Like
• The team understands what it has committed to and delivers with increasing predictability.
• Problems and blockers are identified early and resolved quickly.
• Delivery slippage is understood, challenged and addressed rather than simply reported.
• Risks and dependencies are visible and actively managed.
• Product, engineering, testing and business stakeholders understand their responsibilities.
• Senior leadership receives clear, accurate and concise information about delivery health.
• Agile ceremonies have a clear purpose and contribute to delivery rather than becoming administrative exercises.
• The team continuously improves how it plans, collaborates and delivers.
What’s in it for you?
Apart from the competitive salary you’d expect, our package of benefits reflects our values of partnership, innovation, and being real people. We’re committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success.
You’ll enjoy:
• 25 days’ annual leave (rising to 30 with service) + Holiday Buy Scheme
• Life Insurance & Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Employee Assistance Programme & Digital GP services
• Pension Scheme
• Electric Car Scheme
• Enhanced Maternity, Paternity & Adoption Leave
• Hybrid & Flexible Working Options
• Discounted Gym Membership & Employee Discount Hub
• Flu & Eyecare Vouchers – and more!
What next?
If HF sounds like a place where you could belong, we'd love to learn more about you!
Submit your CV here and we’ll be in touch if we have any opportunities that match your experience and interests. If we don’t have something right now, we’ll keep your details on file and may reach out in the future as part of our talent pipeline.
As an equal opportunities’ employer, we're passionate about inclusive hiring approaches. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.
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